Delete your Mobility Mapper account

Deleting your account is permanent. Your journeys, barrier reports, photos and privacy zones cannot be recovered afterwards, so please be sure before you confirm.

Option 1 — Delete it yourself in the app

This is the quickest way, and it takes effect immediately.

1. Open the Mobility Mapper app and sign in.
2. Go to Settings.
3. Tap Delete account.
4. Confirm when asked. Your account and data are then deleted.

Option 2 — Ask us to delete it for you

Use this if you have already uninstalled the app, cannot sign in, or would simply rather we did it. Either:

• email us at support@mobilitymapper.co.uk from the email address your account is registered to; or
• use our contact form and choose Account deletion request as the reason.

We may need to check that the request really comes from you before we delete anything. We will respond within the time required by data protection law, which is normally within one month.

What we delete

Deleting your account permanently deletes:

• your account details, including your name, email address and password;
• your profile photo;
• your privacy zones;
• your push notification token, so we can no longer send notifications to your device;
• names and notes you wrote on your journeys and mobility devices.

What we keep, and why

Your contributions to the accessibility dataset are retained in pseudonymised form, no longer linked to any account: recorded journeys and their GPS traces, mobility device details, and barrier, accessible-toilet and Blue Badge parking contributions with their photos. We may also need to retain a limited amount of information for legal, security, fraud-prevention, safety, research governance, or legitimate operational reasons.

This is explained in full in section 13 of our Privacy Notice.

Still have questions?

If anything here is unclear, or you would like to withdraw from the England pilot without deleting your account, contact us at support@mobilitymapper.co.uk and we will help.